Wednesday, December 01, 2004
RP firm wins world’s best call center award
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Trade and Industry Secretary Cesar V. Purisima recently received on behalf of the Philippines from eTelecare International chairman and CEO Fred Ayala, a replica of the “Best Outsourcer” trophy, an award for best call center company in the world that was bestowed on the company by the International Call Center Management Convention and Exhibition in Chicago recently.
Purisima herald the global citation of eTelecare, the largest call center company based in Asia, as a great achievement for the country and proof that “the Philippines can deliver world-class customer contact services to the international market.”
In formal rites held at eTelecare’s third Philippine call center in Eastwood Center, Bagumbayan, Quezon City, eTelecare chairman Fred Ayala presented t Purisima a replica of the “Best Outsourcer” trophy that the firm received, for the fourth consecutive year, from the International Call Center Management convention and exhibition in Chicago. The ICCM convention is the largest and most prestigious call center trade show in the world, and the award is presented to the best overall call center company, as chosen from over 100 US and international entries.
eTelecare is a Philippine company that began operations in 2000, when it launched the country’s first successful inbound voice program serving a US client, and helped kick start the local call center industry, which is now projected to generate $3 billion in export revenues and 250,000 jobs by 2009.
“In the past 4 years, eTelecare has grown from 100 employees at one call center to 7,000 professional in 10 centers on both sides of the Pacific, with 30 clients and seven billion (P7 billion) in revenues,” Ayala said.
“Our people will always be our success drivers. They are the new breed of world-class service professionals whom we call Global Knowledge Workers – intelligent, hard-working, well-compensated and able to compete at the highest levels on an international basis,” the eTelecare chairman and chief executive officer said. He added that among these professionals in Arlyn Acleta, who won the global Best Call Agent Award in 2002, besting over 200 nominees worldwide.
eTelecare general Manager Benedict Hernandez also noted that the support of the government, particularly from leaders such as President Arroyo, Senator Mar Roxas, Secretary Purisima and Philippine Export Zone Authority Director General Lilia B. de Lima has been instrumental in eTelecare’s growth and success, as well as that of the overall industry. The government’s many initiatives to promote the local call center industry have included economic incentives, educational partnerships and international promotional efforts.
Te occasion also marked the inauguration of eTelecare’s 800-seat Call Center 3. By year-end it will OPEN ITS FOURTH Philippine call center in Cebu, the largest in the city with 1,100 seats, which will take total seats worldwide to 6,000. Ayala projected eTelecare employment I the Philippines to reach 8,000 in two years and 15,000 in five years.
Manila Bulletin
Proceed to Best of Pinoys
Purisima herald the global citation of eTelecare, the largest call center company based in Asia, as a great achievement for the country and proof that “the Philippines can deliver world-class customer contact services to the international market.”
In formal rites held at eTelecare’s third Philippine call center in Eastwood Center, Bagumbayan, Quezon City, eTelecare chairman Fred Ayala presented t Purisima a replica of the “Best Outsourcer” trophy that the firm received, for the fourth consecutive year, from the International Call Center Management convention and exhibition in Chicago. The ICCM convention is the largest and most prestigious call center trade show in the world, and the award is presented to the best overall call center company, as chosen from over 100 US and international entries.
eTelecare is a Philippine company that began operations in 2000, when it launched the country’s first successful inbound voice program serving a US client, and helped kick start the local call center industry, which is now projected to generate $3 billion in export revenues and 250,000 jobs by 2009.
“In the past 4 years, eTelecare has grown from 100 employees at one call center to 7,000 professional in 10 centers on both sides of the Pacific, with 30 clients and seven billion (P7 billion) in revenues,” Ayala said.
“Our people will always be our success drivers. They are the new breed of world-class service professionals whom we call Global Knowledge Workers – intelligent, hard-working, well-compensated and able to compete at the highest levels on an international basis,” the eTelecare chairman and chief executive officer said. He added that among these professionals in Arlyn Acleta, who won the global Best Call Agent Award in 2002, besting over 200 nominees worldwide.
eTelecare general Manager Benedict Hernandez also noted that the support of the government, particularly from leaders such as President Arroyo, Senator Mar Roxas, Secretary Purisima and Philippine Export Zone Authority Director General Lilia B. de Lima has been instrumental in eTelecare’s growth and success, as well as that of the overall industry. The government’s many initiatives to promote the local call center industry have included economic incentives, educational partnerships and international promotional efforts.
Te occasion also marked the inauguration of eTelecare’s 800-seat Call Center 3. By year-end it will OPEN ITS FOURTH Philippine call center in Cebu, the largest in the city with 1,100 seats, which will take total seats worldwide to 6,000. Ayala projected eTelecare employment I the Philippines to reach 8,000 in two years and 15,000 in five years.
Manila Bulletin
Proceed to Best of Pinoys
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